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Terms and condition

 
Our Return Promise

As part of our commitment to you, all Essence de Beauté, Inc. purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at www.essencedebeaute.com, you may return the item in its original packaging within 10 days of your order date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.

Return Instructions – 4 Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return policy below.
 
1. Obtain your Return Merchandise Authorization number (RMA#). You may email us at info@essencedebeaute.com, or contact us via phone by calling us at

    (718) 454-1436  Monday through Friday, 10:00 a.m. – 4:00 p.m., EST.

2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.

3. Include a copy of your packing slip and RMA# with your return shipment.

4. Mail your return to:

    Essence de Beauté

    Attn: Return Department

    182-17 Jamaica Ave

    Hollis, NY 11423

 
Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.

Return Policy

Obtain an RMA Number and return your product within 10 days of your order.
 
•  Customers must obtain a RMA # and return their item(s) within 10 days of receipt of their order. Return shipments received without an RMA will not qualify

   for a credit.

•  Returned products are subject to inspection by Essence de Beauté, Inc. staff. All parts, pieces, printed materials, promotional items, e.g. gift with

   purchase and any original product packaging must be returned. Returned products may not be altered, over 10% used, or damaged. Multiple RMA requests

   for the same products are subject to review by Essence de Beauté, Inc. We reserve the right to deny multiple refunds on products purchased and

   returned more than once.

•  Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon

   request.  Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.

•  We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking

   and insurance.

•  Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify

   for a refund, contact Essence de Beauté Customer Service at info@essencedebeaute.com or (718) 454-1436, Monday through Friday,

   10:00 a.m. – 4:00 p.m.,   EST .

•  Customers pay for return shipment charges.

 
Returns will be processed and approved credits issued within five business days of receipt.

The following items cannot be returned:

•  Essence de Beauté Gift Cards

•  Product Samples

•  Individual products purchased as part of a set (the entire set must be returned)

 
Items purchase in an Essence de Beauté store must be returned to that store. Items purchased via one of our partners must also be returned to that store. Please refer to each individual store return policy for details.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Essence de Beauté Customer Service:(718) 454-1436, Mondays through Fridays,

10:00 a.m. and 6:00 p.m., EST.  Our customer service representatives will be happy to assist you.

Cancellation Policy

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently.

Therefore, we cannot change or cancel an order once it has been submitted.

 

Mail delivery

Please note orders will go out within 48 hours of payment confirmation.  Your order will be received within 2-4 business days of being shipped out, depending on your location.